This company is awful. I ordered a dog buggy from them for my poorly senior dog. Unfortunately he passed away the morning the buggy arrived. I am beyond devastated to have lost him. I have been e-mailing and chat messaging them to ask if I can return it for a refund. They havent even had the decency to reply to me, just ignoring my pleas for help.
Even if they were going to say no to a return, common decency would be to reply and at least let me know. I am falling apart over the loss of my boy, and they are making it worse. I havent got it in me to fight at the moment.
I will never buy anything from them again, awful customer service. Please buy feom a different company, one who has some basic human kindness.
Current stroller is less than a yr old. Despite this I had to buy a replacement handle aadue to the original purchase being made via a deceased persons account therefore I could not provide original reciept . No compassion so £40 later lets hope it works better than the first handle, joints broke on the first handle
The cover is well made with sturdy, good quality fabrics
My dogs destroy mattresses, blankets, pillowsEverytimethe are placed inside the kennel, my 1st bingo pawXL bed has so far lasted without being destroyed. I am impressed, hopefully not a coincidence and a tick of approval from the dogs.
The response was fine; it just took a little while to get back to me, but overall it was good. Thanks.