Returns & Exchanges
Returns and Refunds
We do not accept the return of products with no reason.
Customers will be able to keep the product and still have the right to apply for a full refund within 7 days (We will not take the product back, even if your refund is approved). Just contact us at email@example.com to apply for a refund.
You can apply for a refund if the following conditions are met:
- Quality Issues happened to our product
- Wrong items were sent
- The product is not as expected
- Accidentally bought the wrong color or size
- Never received the product
We will notify you of the decision of your request to refund by e-mail. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within two business days.
Late or Missing Refund
We initiate your refund immediately upon the approval of your request to refund. You will typically receive your refund within 8-10 business days.
If you haven't received a refund yet, please contact your credit card issuing company and your bank, as they often take additional times to process refunds.
If you've done all of this and you still have not received your refund, please contact us at Email: firstname.lastname@example.org again
Orders signed beyond 7 days:
If not quality problem or not our fault to send the wrong size, beyond 7 days, you shall pay for the shipping cost to return and also about US$10-15 shipping cost for us to resend if you want a replacement.
For Quality Problem or Our Fault Caused Problem
We will resend item or refund you once we get your photo evidence.
If you have any question in this process, please contact email@example.com
You need to provide below information in the email
- Order number
- The imageof the products which need to return or exchange
- Evidence pictures to shown faulty items